Frequently Asked Questions

Orders & Products

Are your products made to order?

Yes — every product at Syndicated Passion is made to order. Nothing is pre-printed or sitting in a warehouse. When you place an order, it's created specifically for you and then shipped directly to your door.

Where does the writing on your products come from?

Every word on every product is original writing crafted by our founder — drawn from real emotion, real experience, and a genuine desire to connect. Nothing is templated or recycled. When you buy from us, you're carrying something that came from the heart and mind.

Can I cancel or change my order?

Orders can be cancelled or modified within 2 hours of purchase. After that, production begins and we are unable to make changes. Please reach out immediately at support@syndicatedpassion.com if you need to cancel an order.

Do your mugs come in different styles?

Yes! The same design may be available on different mug styles, such as plain white ceramic and colored mugs. Check the product images to see the style differences.

Shipping

How long does production take?

Production typically takes 2–10 business days before your order ships. This is standard for made-to-order products and ensures every item is freshly printed just for you.

How long does shipping take?

Once shipped, US orders typically arrive within 3–10 business days. 

Do you ship internationally?

No, we only ship in the United States. 

Will I get a tracking number?

Yes — once your order ships, you'll receive a confirmation email with your tracking information.

Returns & Refunds

What is your return policy?

Because every product is made to order, all sales are final. We do not accept returns or exchanges for buyer's remorse or sizing issues. Please review product details carefully before purchasing.

What if my order arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, we'll make it right. Contact us at support@syndicatedpassion.com within 7 days of delivery with a photo of the issue and we'll send a replacement at no charge.

What if my package is lost?

If your package is lost in transit, contact us and we'll work with the carrier to resolve the issue or send a replacement.

Contact

How do I get in touch?

We'd love to hear from you! Email us at support@syndicatedpassion.com or visit our Contact page. We typically respond within 1–2 business days.